Frequently asked questions
All answers are open from the start. Choose a topic, or read everything in order — individual topics can be expanded and collapsed. If your question remains unanswered, we will answer it in our product webinar.
Who is the prediction game for?
For companies, public authorities, clubs and associations — internally as an employee communication measure or externally as a campaign component for lead generation. Sales to private individuals are excluded.
What is the difference between the internal and the external prediction game?
Internally, the group of participants is closed, via your domain or invitations, with leaderboards per team, department or location. Externally, participation is open, with double opt-in, your own mandatory fields and data export to your CRM.
Can we test the prediction game before booking?
Yes. You set up your prediction game yourself as a demo — under your own address and with the package of your choice — and try it out for 14 days. If you buy it afterwards, everything is kept: address, participants and predictions. Free of charge, no appointment and no obligation.
How many participants are possible?
The participant limit is stored in the respective package record and is shown in the comparison table under "Scope". For very large workforces we offer a tier with no limit.
Can several locations or national subsidiaries take part?
Yes. Leaderboards can be kept per location, department or team; the overall ranking remains alongside them.
Can we deliver the prediction game in our corporate design?
Yes. Logo and colours and, if required, a banner as well are set to your corporate design. On the start page you can enter your own texts. From the Silber package, additionally with your own subdomain.
What do the prices depend on?
On the range of features. Which features are included in which package is shown row by row in the comparison table on the pricing page.
Is there an app?
The prediction game runs in the browser and is designed for the phone — no installation, no app store approval. Submitting predictions takes about two minutes per match day.
Can we set special rankings or additional questions?
Yes, from the Silber package. Typical examples are questions about the tournament winner, the top scorer or your own company-specific additional questions.
Who arranges the prizes for the winners?
You take care of awarding the prizes. We provide leaderboards and evaluation; the award ceremony takes place at your premises.
Where is the participants' data stored?
On servers in Germany, within our ISO 27001 certified processes. We provide a data processing agreement with the order.
Do we receive a DPA?
Yes. The DPA under Art. 28 GDPR is enclosed with the order, as is information on the operating location and the subcontractors used.
Which documents does the works council need?
As a rule, purpose, voluntary participation, scope of data processing and deletion periods. We provide this information as a document so that you can complete co-determination without follow-up questions.
Is participation voluntary?
Yes. Participation is voluntary, and not taking part has no consequences. On request, leaderboards can use display names instead of real names.
How long is data stored?
Until the end of the term plus an agreed follow-up period for queries about the evaluation; after that, participant data is deleted.
How does the ordering process work?
In four steps: choose a package, enter your invoice data yourself, review and order, confirmation. You enter order data, invoice address and order reference directly in the checkout.
How can we pay?
Online or by invoice.
Can we get a quote for internal procurement?
Yes. Via "Request a quote" you receive a written quote with a preselected package and order reference to submit to procurement and approval.
Can we enter an order reference or cost centre?
Yes, in the checkout. The entry appears on the invoice.
Does the price apply per tournament or per year?
Per tournament. The term and the number of tournaments per licence are shown in the comparison table under "Scope".
Can we change the package later?
Upgrading to a higher package is possible during the running tournament for an additional charge; the difference is calculated pro rata.
How long does set-up take?
After payment is received, configuration and access are ready. Add your logo and colours, invite participants — usually around 15 minutes.
Can you take care of the set-up for us?
Yes, on request. The configuration service covers set-up, corporate design adaptation and import of the participant list; the effort is charged by arrangement.
Is late entry possible after the tournament has started?
Yes, up to the stated deadline. The term is then shortened, the price stays the same; match days already played are not retroactively scored.
How do we reach support?
By email, in all packages. From the Platin package, a dedicated contact person is available for the duration.
What happens after the tournament ends?
The evaluation is available, and results and leaderboards remain viewable for participants. A new booking is required for the next tournament.
Documents and evidence
What IT, data protection and procurement usually request, we provide with the order.
mobivention is certified to ISO 27001 for information security and to ISO 9001 for quality management. Both certificates are available for download here.
Data processing agreement including annexes, ready to sign with the order.
Information on the data centre, location in Germany and the service providers used. On request.
Purpose, voluntary participation, scope of processing and deletion periods in one document. Enclosed with the order.
Question not covered?
Ask it in our product webinar, or write to us. We usually reply on the next working day.